Returns Policy and Right of Withdrawal

Our customers’ and collectors’ satisfaction is our highest priority. Below are the conditions and procedures governing the right of withdrawal and returns on our e-commerce site, in compliance with applicable regulations (Article 52 et seq. of the Italian Consumer Code).

1. Exclusion of the Right of Withdrawal for Single Cards

Pursuant to Article 59(b) of the Consumer Code, the right of withdrawal and cancellation DOES NOT apply to purchases of Single Cards. Collectible cards are goods whose price is directly linked to fluctuations in the secondary market and collecting market, which the professional cannot control. Consequently, returns or refund requests based on a change of mind for this category of products will not be accepted once the order has been processed and shipped.

2. Right of Withdrawal for Sealed Products (Boxes, Packs, Decks)

For all products sold in their original sealed packaging (including, by way of example: Booster Boxes, protective packs/Blisters, themed decks, sealed collectible products), the Customer has the right to withdraw from the purchase within 14 days of receiving the package.

• Validity condition: The right of withdrawal applies ONLY IF the product is returned perfectly intact, sealed in its original cellophane or factory seal and in a condition suitable for resale.

• Loss of the right: If the cellophane, seal, or outer packaging is opened, tampered with, or even partially damaged, the right of withdrawal shall lapse immediately pursuant to Article 59(e) of the Consumer Code (sealed goods that are not suitable for return for reasons of hygiene or related to the protection of health or integrity and have been opened after delivery).

3. Shipping Costs for Returns (Change of Mind)

In the event of a valid withdrawal concerning sealed products (as indicated in section 2), the shipping costs for returning the goods to our premises shall be borne entirely by the Customer. The Customer is free to choose their preferred carrier, but we strongly recommend using a tracked shipment. We shall not be liable for loss of or damage to the goods during return transit.

4. Incorrect, Damaged, or Non-Conforming Products (Grading)

If you receive an incorrect product (different from the one ordered) or find that the wear or condition of the single card (Grading) is clearly not consistent with the description displayed on the website at the time of purchase, we will assume full responsibility for resolving the issue.

• Reporting procedure: Any defects, shipping errors, or discrepancies in the card’s grading must be reported to us within 48 hours of delivery of the package.

• What to do: Send an e-mail to our customer service at info@braccotcg.it, indicating the order number and attaching clear, detailed photographs of the card or product (front, back, and any disputed details).

• Resolution: If the error or non-conformity is confirmed, we will, at our expense, arrange collection of the non-conforming product and send the correct product or, alternatively, issue a refund (full or partial, by agreement).

5. How to Initiate a Return Request

To initiate a return request for a sealed product (within 14 days), contact our team at info@braccotcg.it, specifying:

• Order number

• First and last name used for the purchase

• List of the products you wish to return

Once the return has been authorized, we will provide the address to which the package must be shipped. Refunds will be processed within 7 business days from the time the goods have arrived at our warehouses and we have verified their absolute integrity. The refund will be issued using the same payment method selected at the time of purchase.